Medical clinic: 40% more appointments through Google Maps
About the project
A dental clinic in Saint Petersburg had a good reputation among its existing patients but few new patient appointments. The problem was the low number of online reviews.
Solution
We launched review placement on Google Maps and 2GIS with a focus on specific specialists and procedures. Each review included a detailed description of the visit.
Result
In 2 months the rating rose from 4.1 to 4.8, new patient appointments grew by 40%, and the clinic reached the top of search results for "dentist" in its district.
Results
Before
4.1 rating on Google Maps
23 reviews in a year
No reviews on 2GIS
15 new patient appointments per week
After
4.8 rating on Google Maps
60+ reviews in 2 months
25 reviews on 2GIS
21 new patient appointments per week
Client review
For a long time we couldn't understand why patients were going to competitors when our services were good. It turned out to be all about reviews. AddBoost helped us turn things around in just a few weeks.
Anna Mikhailova
Chief Physician, Dent Pro clinic
Key solutions
- Review placement on Google Maps and 2GIS
- Focus on specific doctors and procedures
- Reviews describing treatment results
- Handling negative reviews
- Monthly reports with analytics