Car repair shop: attracting customers through 2GIS and Yandex Maps
About the project
A small car repair shop in Samara with quality services and experienced mechanics was losing customers because of its weak online presence. It had only 8 reviews on 2GIS.
Solution
We launched review placement on 2GIS and Yandex Maps in parallel. Each review described a specific job, from an oil change to an engine repair.
Result
In 2 months the rating rose to 4.8, the number of calls from the maps tripled, and the shop's workload reached 90% of its full capacity.
Results
Before
3.9 rating on 2GIS
8 reviews in total
Running at 60% capacity
Reliance on word of mouth
After
4.8 rating on 2GIS
45+ reviews in 2 months
Running at 90% capacity
A steady flow of new customers from the internet
Client review
Customers used to come to us only on friends' recommendations. Now more than half of our new customers find us through 2GIS and Yandex Maps. AddBoost completely changed the way we attract customers.
Mikhail Petrenko
Owner, MotorPro car repair shop
Key solutions
- Placement on 2GIS and Yandex Maps
- Reviews describing specific jobs
- Focus on honesty and transparent pricing
- Regular monitoring of new reviews
- Recommendations on replying to reviews